SWITCH – REWARDFOR SWITCHING WILL MAKE IT WORTH YOUR WHILE
Eligibility / redemption
Q: What is the offer?
A: The offer is a choice of one reward as listed on www.rewardforswitching.com, for new connections on Vodafone’s Superfast 1 or 2 Fibre Broadband made via affiliates (including but not limited to) uSwitch, Money Supermarket, Broadband Choices, Compare the Market and Concentrix).
Q: I couldn’t complete my purchase online so finalised it over WebChat / the phone – can I still claim my reward?
A: No, unfortunately not. Rewards can only be redeemed against purchases made via the online route.
Q: Am I eligible for this offer?
A: You are eligible for this offer if you are over the age of 18 years old, live in the UK and have purchased Vodafone’s Superfast 1 or 2 Fibre Broadband through www.rewardforswitching.com. Customers who cancel their Vodafone Superfast 1 or 2 Fibre Broadband order, fail to make 2 months payment, or contract does not successfully connect will not be eligible to receive a reward.
Q: When can I redeem my reward?
A: When purchasing your Vodafone Business Fibre Broadband, you will receive an email from email@example.com with a unique redemption code and instructions on how to redeem your reward. You must wait until your broadband connection is active and you have completed your 90 day cooling off period and installation period before redeeming at https://www.rewardforswitching.com/redeem-your-reward/. You must redeem your reward within 90-150 days of receiving this email.
Q: What if I don’t redeem my reward in time?
A: Unfortunately, if you don’t redeem your reward within 90-150 days of receiving the email, your unique redemption code will expire and you will no longer be able to redeem your reward.
Q: What do I do if I’ve lost the email containing my unique redemption code?
A: If you have lost your email but you are valid customer, please gather all the information you will need for us to track your account. The information needed will be your new Vodafone telephone number, email address, date of purchase and order reference number. Once you have all this information please email us at firstname.lastname@example.org
Q: Can I redeem more than one reward?
A: No, only one reward can be redeemed per Vodafone Superfast 1 or 2 Fibre Broadband purchase.
Q: What are the reward choices?
A: The reward options listed on www.rewardforswitching.com are subject to change and are refreshed regularly. Reward choices may be different depending on the affiliate company you purchased your broadband through. Rewards are subject to stock availability.
Q: Can I exchange my reward for a different one if I change my mind?
A: Please be sure to think carefully before confirming your reward choice as its final and you will not be able to change it.
Q: Can I return the reward I chose if I don’t like it?
A: No, you cannot return or exchange your reward for another once it has been confirmed.
Q: How long do I have to wait for my reward to arrive?
A: Your reward will be dispatched to your postal address or sent to your email address provided within 30 days.
Q: Can I track my delivery?
A: No you will not be given a tracking number, however if your reward has not been delivered within 30 days please email us at email@example.com
Q: My reward has arrived and its faulty, what do I do?
A: If your product is damaged or faulty on arrival, please contact us at firstname.lastname@example.org
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